Case Study 2
Corporation had following issues with their current solution:
- Solution vendor support is lacking
- Important enhancement request still open after 3 years
- Need to support new business units
- Not enough manpower to support business units
- Need business units to support their own initiatives
- Business units must be limited to certain servers and objects
- Business units must have limited ability to change or view certain objects
- Business and test unit servers are transient and remote, cannot install software
- Business units need pre-set naming standards
- Business units must be able to administer their own areas, but no others
- Business unit testing needs to be leveraged in QA and Prod
- Corporate LDAP authentication needed for business unit Users
Result after implementing Infrared360™ Management Portal:
"Our business units are running on their own with little support from our production team. We created sandboxes for their project environment, gave them limited visibility and actions for that environment … they’ve working quietly for a while now. We are able to view their sandbox and leverage application data and message headers to test in advance of implementing their project in our QA, Staging, and Prod environments. We’ll also be able to give them limited access to our Prod environment to help us troubleshoot if something doesn’t work when we migrate it!"
Corporation advantages with Infrared360™ solution:
- Business units given virtual sandbox for their enterprise messaging project
- No installation of software on business unit servers or desktops
- Intuitive interface had them being productive immediately
- No interruptive calls for support of low priority testing environment
- Business units cannot see servers outside of their project scope
- Business unit personnel verified by corporate LDAP
- Corporate naming standards for business units enforced by Infrared360™
- Can see and collaborate with business unit on problems in their environment
- Business unit test cases are leveraged by other groups
- Previous standard configurations cloned into business unit environment
- Previous message types saved and replayed into business unit environment
- Audit trail for business unit activity and changes to environment
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